How to Locate the Log Files of Aceclicks Software

As you get accustomed to using our software to solve your phone issues, there might come a time when a new bug or error might appear that neither you nor we have experienced before. In such a situation, the best course of action would be to contact our customer support and ask for help.

However, you ensure that our team is able to help you properly, you may need to provide a log of your application crashing or the error occurring to support, allowing them to understand the situation better.

Now, you must be wondering, how do you even find these logs? Well, this guide here will help you find out exactly what you need to do!

To Get the Logs on a Mac Computer

Here's a step-by-step guide on how to get the file logs if you are using a Mac computer:

Step 1. Begin by navigating to the menu bar located in the upper-left corner of the interface.

Step 2. Once you have located the menu bar, click on it to reveal a dropdown menu.

Step 3. From the dropdown menu, select the option labeled "Support."

Step 4. Within the "Support" section, locate and choose the option to "Open log folder."

Step 5. Next, gather all the files within the log folder and compress the gathered files into a single compressed archive.

Step 6. Once the compression process is complete, proceed to send the compressed archive to the technical support team.

To Get the Logs on a Windows Computer

For people with Windows computers looking to access the file logs, here's how:

Step 1. Begin by locating the menu of the product, which can be found in the upper right corner of the software's interface.

Step 2. Once you have identified the menu, click on it to unveil a dropdown or expanded options.

Step 3. Proceed to the "Support" section, typically found within the dropdown menu.

Step 4. Within the "Support" section, locate and select the option labeled "Open log folder."

Step 5. Begin by gathering all the files contained within the log folder. You can use a file compression tool to compress all the gathered files into a single compressed archive.

Step 6. Once the compression process is complete, proceed to send the compressed archive to the technical support.

Conclusion

Knowing where to find the log files of our Aceclicks software is crucial when seeking technical support. By following the provided instructions for both Mac and Windows computers, you can easily access the log folders and gather the necessary files.

Compressing these files into a single archive ensures a streamlined process when sending them to our dedicated technical support team.

By providing the log files, you enable our experts to gain valuable insights into any bugs or errors you may encounter, facilitating efficient troubleshooting and resolution.

Rest assured that our customer support is always ready to assist you in overcoming any challenges you may face while using our software.